Chatbot Systems Using Artificial Intelligence (AI) May Feasibly Provide Access to Information on Infectious Diseases
AI Chatbots could help guide decisions about vaccination: Chatbots could be used to answer patients’ questions and respond to their concerns about vaccines and infectious diseases and persuade patients to take steps in support of their own health, according to a study published in Digital Health. Researchers designed an artificial intelligence chatbot based on communication theory that delivered persuasive messages about COVID-19 and vaccination in English and Spanish via text messaging and websites, and by the end of the study, the bots answered questions with 91.1% accuracy.